BM
Busisiwe M

1 reviews | Active since Apr 2016

18 Apr 2016, 17:59

Billing me what ever you feel like.

I currently have Telkom contract which I pay R349.00 for Hauwei P8. I have 50 minutes which comes with the package. Last month I was billed R394.00 and this month I have been send a stament and I will be billed R653.50. I have never authorized or took an open contract instead if I need more minutes I contact Telkom to give me and I know how much I must be debited. I received a SMS saying my spending limit has been increased to R350 effective from the 1st. I never authorized this and how can I pay so much if I never even ask for so much. I don't want an explanation because with my knowledge I request an amount I need if it not yet month I never request for so much and the always block it when I reach my limit. Please fix your mess and I don't want to be billed something I did not authorize. From R349 to R650 that is crazy.

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Replies (1)
Telkom
Telkom's reply18 Apr 2016, 23:16
Official
Hello BusiMN,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is SM224977

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Telkom Social Media Team