SM
Siphiwe M

1 reviews | Active since Apr 2009

16 Sept 2015, 09:52

Billing me monthly for device with no coverage

Telkom sold me a LTE/ 3G over the phone, promising that there's coverage in my area. I've been telling them there's no coverage at my home, but instead of sorting it out or cancelling the contract they've been insisting there's coverage according to the map

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Replies (1)
Telkom
Telkom's reply16 Sept 2015, 12:04
Official
Hello Sips,

We apologize for the inconvenience caused.

Be assured that your query has been escalated to our Technical Department and feedback will follow.

Apologies for any inconvenience caused.

Your social media reference number is SM146176.

Regards
William
Telkom Social Media Team