Billing me for Telkom's error - REF ***5

In November 2016 I took out a Data plan with telkom: 5GB for R149 per month. In August 2017, I was startled to see a bill for R649. I queried this (and my telephone call is recorded) only to find that there is a R500 limit automatically in place should you exceed the 5GB monthly usage. I instructed telkom to remove this immediately and once my limit of 5GB at R149 is exceeded, I should not be allowed any more data. The instruction was carried out to my knowledge. I had no right to apply for a refund because I should have checked that R500 clause so accepted this.

In January 2018, I was slapped with another R649 debit order. I called Telkom on the 08 February 2018 to log this complaint and logged in online to make sure that I personally change this setting so that I wouldn't be charged this amount again (because clearly Telkom doesn't take instruction). The lady who dealt with the complaint even agreed that I had given this instruction in Aug 2017 and once we escalate it, I will most likely be refunded. On 11 Feb 2018, I receive a message to indicate that my query was resolved: no resolution indicated and no refund received.

I called this morning (22 Feb 2018) at around 07h25 to hear that no refund is forthcoming. So I have been billed because Telkom made a billing error. I find this ********* and if Telkom's expects the consumer to sit back and just pay for their sheer incompetence, I assure you, you have another thing coming. Word of mouth is a powerful tool and taking one's business elsewhere and encouraging friends and family to do the same, is even more powerful. So choose wisely before you respond to me saying that no refund is forthcoming. I await your response with great anticipation.