Billing me for Callout to replace their Equipment

From September to end of October I had no Telkom service due to the Telkom wall socket being faulty, finally after several calls, several escalations a month after the call was logged - a technician arrives to fix it.<br> <br> I get my bill today - and there is a charge for an unnecessary call out. My phone was fine, my router was fine - the frigging Telkom wall socket was replaced - and that is apparently an unnecessary callout. <br> <br> The fact that I did not have a phone or ADSL for a month and no technical support in their view is no reason not to charge me for those services and apparently it's just fair that I pay extra for an \unnecessary callout"<br> <br> These people are a Joke"""