Billing me for a cancelled service....
<p>I had a Telkom ADSL line at my place since June 2016. Unfortunately the line started giving major problems from October, and after 3 months of it being up and down, but mostly useless I decided to cancel as I'm paying for a service that does not work.</p> <p> </p> <p>On 28 December I logged the cancellation, and got a response that it will be processed(I have the proof). I did make it clear that I'm not paying for a day after December as the line is dead and they've not been able to fix it since October, and I signed up for their LTE, which is working perfectly.</p> <p> </p> <p>From there it was a rollercoaster ride of calling, logging disputes etc as Telkom simply continued billing me for the cancelled / broken line. No one at the call centre, or on the online chat seems interested in helping me, and they closed my dispute ticket. I refuse to log it again, and they refuse to help me if I don't. What a great customer experience.....</p> <p> </p> <p>Lets see if this channel gets anything done. </p> <p> </p> <p> </p>