Billing me but I cannot use my line

<p>My nr is ********** 455</p> <p>I submitted a request to move my telkom line and even received an SMS confirming the date and time Telkom would move the line BUT THIS JUST NEVER HAPPENED???</p> <p>No phone call or SMS from Telkom advising me of their missed appointment.</p> <p>Do I wait for you Telkom? Do I request the line move again? Do I find a different provider? </p> <p>Do you expect me to still pay the bill for a line I cannot use because you ignored your own appointment to move my line? </p> <p> </p> <p> </p>