Billing me and no router delivered

I app**** for the Telkom LTE to fiber for R599p/m. <br> I was successful in my bid, was approved and my account debited and was promised a router in 5-7 days.<br> This was 12 days ago.<br> I have been bounced around between 10213 and 081180 ( 17 people) and nobody answers my emails and the online chats tell me to phone for clarity. <br> All I need to know is when I will get my router? Nobody seems to know how to find out, or care enough to assist before transferring me. <br> However, Telkom will bill me again at the end of the month for a router I do not have. In my opinion this will be/is theft?<br> <br> The only reference number I have is my successful ticket number : ***<br> <br> I have been less than happy and the service received is rude and useless.