MB
Melani B

1 reviews | Active since Jan 2015

18 Jun 2015, 08:24

BILLING ME AMOUNTS FOR TIME I DIDNT EVEN HAVE

I am so so so frustrated with Telkom its not even funny. You send message to us threatening us about the account not being paid.<br> <br> First of all our telephone line was installed on 18 April 2015. Might I add Telkom sent one Tech to do so and my fianc? had to draw telephone lines and what not from the poles to the house because the Telkom Tech could not do it. Then I went to Telkom branch asking what was due for payment end of April where I was advised nothing is payable. Then I get an account end of May for the following: ADSL billing from 11 April, my line was installed on the 18th of April only!!!! The tech was there a week before yes on the 11th but only installed the actual line on the 18th as he required access to they neighbours yard!!! Then I was billed again from May to 08 June in May already. I cancelled my data with Telkom on 24th of May 2015 as I switched to mweb and was told by The Glen staff that the line was cancelled but yet I now have to pay for another month a R1200 bill for one Month and now another sms for R1800 after I asked for the data to be cancelled!!! Fix your billing issues idiots I want this sorted before I pay or I will take legal action!!!

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Replies (1)
Telkom
Telkom's reply18 Jun 2015, 08:51
Official
Hello MelG1984,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.
Your reference number is SM118721.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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