Billing Me After Cancelling Months Ago

Item: Telkom
Rating: 2
Author: Maghmood R

I have been trying to close my account with Telkom since May 2015 yet they are still billing me and sending me invoices every month. I have contacted the call centre on numerous occasions waiting on the line to 30 mins at a time to speak to an agent, I have logged complaints and queries on their website only to receive a reference number and a promised call back or contact yet nobody bothers following up with me....<br> <br> TELKOM PLEASE CLOSE AND CANCEL MY ACCOUNT !!<br> <br>

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Replies (1)

Telkom's replyOfficial

18 Sept 2015, 18:48

Hello MRIC1243,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM147096.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Telkom's reply18 Sept 2015, 18:48

Official