JB
James B

1 reviews | Active since Mar 2013

03 Aug 2015, 17:45

Billing just getting hiked

Deat Telkom <br> <br> I had the following issue which I am not very happy about. My bill has been hiked from R267 to R884 and every month I have to phone for my credit this is *******. According to the terms of my contract when my 24 months is up its supposed to goto a month to month. Further to that if you intend in hiking my price surely its good business practice to inform the person 30 days in advance. I am not prepared the R884 and if you not willing to hounour my current deal I cancling my contract now and since you have not provided me with a hike of service price I refuse to pay the R884 in cancelation period I will pay the R267. So please I happy with the network quality and would like to remain your customer but if you dont want me please follow good business practice and send me notice in writing<br> As per our telephonic conversation, please see below your case numbers.<br> <br> <br> <br> Case ***7 was logged today.<br> <br> Case ***3 was logged the 11/06/2015<br> <br> Case ***0 was logged the 14/06/2015<br> <br> Case ***1 was logged on the 08/07/2015

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Replies (1)
Telkom
Telkom's reply03 Aug 2015, 20:05
Official
Hello jbaillie,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM131156.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Best regards,