Billing Issues/Tariff Increase

Hi,

I got your email address from one of your call center agents, named Mandisa. I have an issue with my account where i have been charge R849-00 for service number above where i use to pay R807-00 every month. I have spoken to people whom i know at Telkom and they have explained, because my package was part of the old package they migrated it to the new system or tariff plan. Mine should have stayed R807-00 and should not have increased.

I have spoken to a agent the first time by the name of Nomsa and she have said to me, my tariff increased because i upgraded my package two months ago, which was not true. Then i spoke to another agent and he gave me attitude and told me an "increase is an increase". Then today i spoke to Mandisa and she advised me to speak to one of the managers to rectify this.

I spoke to a regional manager and i was told they need to revert my account back to what i use to pay and not for the amount of R849-00 for my 10MB/uncapped ADSL line.

Can someone please assist as i have not yet paid my account, because i want my account rectified and i believe a lot of customers is actually complaining about it.

Reference number of the call logged which was resolved without speaking to me is the following,

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Regards