Billing issues Suspened account

Telkom you have been billing me for the past 3 months and every time i pay after two weeks my account is suspened again and i continue to be billed for a service that is always suspended im am sick of this i tried calling in to close the account and your agents tell me i cannot close an account that is suspoened so i can continue getting billed for a service i do not receive this is not right and is unfair to me as a customer and has gone on long enough

I need an urgent respond from you as when you call in the call is never picked up and every month im gettting billed for a service i do not receive :( :( :( :(