JR
Justin R

1 reviews | Active since Jan 2016

28 Jan 2016, 15:28

Billing issues since February 2015

Firstly...I have been trying to contact Telkom since Feb/March 2015 to ask them to give me the correct amount outstanding, but due to my line being suspended I cannot get through, and there doesn't seem to be any other way to contact them.<br> <br> I want Telkom to check when they suspended my Line, and then chage the amount I owe accordingly. I cannot be billed for anything after my line was suspended as I did not have a contract, and therefore cannot be billed for those months.<br> <br> Secondly...you have been so kind as to give my details to your pathetic collections agency (VVM), and they are now not only bombarding me with SMS', but someone else too (luckily I know the person). I have asked Telkom to change the contact numbers on their system numerous times, but evidently this was not done, as Telkom gave my primary, and secondary number to VVM, who are now sending me, and this person I know SMS' threatening with Legal Action!!!<br> <br> Please sort this mess out, because I am now fed up with these sms' from VVM, when I have been trying to contact Telkom the whole *** time!!!!

0
Replies (2)
Telkom
Telkom's reply28 Jan 2016, 19:17
Official
Hello Kingfish1985,

We are very sorry for the inconvenience caused.

This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.

Should you need to contact us, please do so via email: ***.

Your reference number is: SM193896.

Kind Regards
Gadija
Telkom Social Media Team
JR
Justin R's update22 Jun 2016, 06:19
Reviewer Update

Dear Telkom

5 months later, and this is still not resolved. I am still being harassed by VVM, and my emails to ********** keep bouncing back, as the Mailbox is full. Please send me a contact number where I can contact Telkom Accounts.