BILLING ISSUES NOT RESOLVED!!!

In Nov 2018, i did not have fiber connection for two weeks and yet i was billed for the full month. I reported this to Telkom and they fixed the line and I was advised that I will get a pro-rota invoice for Dec.

Dec invoice I am still charged the full amount and I called Telkom again the excuse I got was there was a backlog and this is being sorted out in January.

January I am supposed to pay the full amount again and this time the excuse I have received is that the systems are down and they are not sure when it will be resolved and when they will be able to assist me.

This has been going on for Since my report in Nov and no feedback. This is truly appalling service and I am cancelling my Fiber service.