Billing Issues @ Telkom

Billing Issues.

I upgraded my service on the 29/05/2018, I received my first bill for the upgraded service on the 14/06/2018 to my surprise the bill was more than double the R1007.00 I was supposed to have been charged. I logged an dispute with Telkom that very same day.

TELKOM advised that the dispute can take between 7-15WORKING DAYS, I checked up on the progress after a week and was told by the consultant that they have not yet resolved the issue but he/she will escalate the issue.

I phoned Telkom on the 05/07/2018 15 WORKING DAYS later, the consultant was not able to assist me and I requested to speak to a manager, I was put thru to James that ensured me the matter will be resolved within the next week, he was kind enough to give me his email address, only to find out after the week passed and I wanted to follow up that the email address was in actual fact not a correct email for him.

I again phoned Telkom on the 11/07/2018, I again requested to speak to a manager but was put thru to Moses the supervisor after waiting almost 30min to speak to him. Again I got the same story as with all the other consultants they will escalate the matter, Moses also said he will call me back in the next hour, he never phoned back.

I received my new months Invoice today 13/07/2018, again the same matter my account is charged at more than double the amount. I already settled my acc for June where i paid alot more than what i was supposed to and now in July i am sitting with the same problem.

I phoned Telkom again, asked for a Manager and after waiting 20min I was put thru to a lady, I cant remember her name as I was boiling. This lady sounded promising and willing to help i explained to her the situation and also told her about the amount of time it has taken and told her that my previous dispute has not yet been resolved and I am having the very same problem facing me for the next month. She promised to phone me back in 15min. It is now close of business and no call from her.

I am at the point where I feel helpless, nobody in Telkom is willing nor able to assist in rectifying the problem. It is an absolute disgrace that a entity like Telkom has such low level of service nobody can help or assist.

Can somebody help me!!!!!