1 reviews | Active since Jun 2013
Billing issues AGAIN!!
<p>I’ve complained about Telkom’s billing before when they did not want to refund me for double debiting and now I have another issue with their billing department!</p> <p>This time around, I upgraded 3 months ago and was still getting charged data fees from my old contract and was charged migration fees and which I wasn’t supposed to be charged because I upgraded on my upgrade date. Now I was expecting my first bill to be high and I was okay with that, it’s the Migration fees and data charges for my old phone that I queried. Been going around in circles trying to sort this out, I was on a call on the 9th/11 with Mduduzi Ndlovu a Telkom agent and we both calculated together the amounts that I should’ve been charged for these past 3 months. I paid the amounts due and actually overpaid By R85,25.</p> <p>Now I’ve been calling to get my number unsuspended and it’s just been a headache because I have to explain the issue from the beginning with every Telkom agent which I don’t understand why because they should have the notes on what happened on the case number?!</p> <p>I honestly don’t understand why you would make such billing mistakes for 3 invoices nogal?! Do you not communicate with each other? How do you do your calculations that they are so far off?</p> <p>I received an sms saying I will be credited for 2 months for the data charges but what about the 3rd month?!</p> <p>I’m writing to Hellopeter because I know that’s the only way im going to get any progress on this.</p> <p>My payment is reflecting on your side so why the **** is my account still suspended? I paid over 2 weeks ago!</p>
HI Mbaleigh
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI Mbaleigh
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
When will they contact me???? I received an SMS today saying I owe R86 and my case was resolved. I called your call center and asked about the R86 and the agent also couldn't explain it because from her side also it shows that I don't owe you anything!!!! I'm sick and tired of calling you and explaining myself all the ****ing time!!!
CAN SOMEONE FROM YOUR BILLING DEPARTMENT CALL ME AND EXPLAIN THESE CHARGES AND WHY MY ****ING ACCOUNT IS STILL SUSPENDED!!!!!!!!
WHY THE **** ARE WE NOT ABLE TO CALL 180 WHEN THE ACCOUNT IS SUSPENDED? HOW THE **** AM I SUPPOSE TO GET IT UNSUSPENDED?!!!
IF THIS IS NOT RESOLVED BY FRIDAY THIS WEEK IM TAKING LEGAL ACTION
When will they contact me???? I received an SMS today saying I owe R86 and my case was resolved. I called your call center and asked about the R86 and the agent also couldn't explain it because from her side also it shows that I don't owe you anything!!!! I'm sick and tired of calling you and explaining myself all the ****ing time!!!
CAN SOMEONE FROM YOUR BILLING DEPARTMENT CALL ME AND EXPLAIN THESE CHARGES AND WHY MY ****ING ACCOUNT IS STILL SUSPENDED!!!!!!!!
WHY THE **** ARE WE NOT ABLE TO CALL 180 WHEN THE ACCOUNT IS SUSPENDED? HOW THE **** AM I SUPPOSE TO GET IT UNSUSPENDED?!!!
IF THIS IS NOT RESOLVED BY FRIDAY THIS WEEK IM TAKING LEGAL ACTION
Good day.
Thank you for your patience. Billing has attended to your query & they have sent you an update via SMS.
Your query is resolved.
Kind regards
William
Telkom Social MEdia Team
Best regards,
Good day.
Thank you for your patience. Billing has attended to your query & they have sent you an update via SMS.
Your query is resolved.
Kind regards
William
Telkom Social MEdia Team
Best regards,
NO WILLIAM ITS NOT ****ING RESOLVED! The last SMS I received was the one saying you've only credited R98 into my account which is short!!!!!!!!!
****ing hell! Must I keep repeating the same ****ing thing with all of you! My account is STILL SUSPENDED AND NO ONE HAS CONTACTED ME TO EXPLAIN WHY YOUR BILLING DEPARTMENT IS STILL SAYING I HAVE AN OUTSTANDING AMOUNT TO PAY WHEN IVE OVERPAID YOU!!!! So does that sound like it's resolved to you?!
How's about you ASK ME THE COMPLAINING CUSTOMER FIRST IF THE MATTER IS RESOLVED? How about you ask me for feedback and if anyone has contacted me? Then I will tell you if the matter is resolved or not!
I'm so over this! I'm ****ing tired of having to explain myself to the whole of ****ing telkom! It seems like the whole lot of you don't know how to do your job right!
You'll be hearing from my lawyers.
NO WILLIAM ITS NOT ****ING RESOLVED! The last SMS I received was the one saying you've only credited R98 into my account which is short!!!!!!!!!
****ing hell! Must I keep repeating the same ****ing thing with all of you! My account is STILL SUSPENDED AND NO ONE HAS CONTACTED ME TO EXPLAIN WHY YOUR BILLING DEPARTMENT IS STILL SAYING I HAVE AN OUTSTANDING AMOUNT TO PAY WHEN IVE OVERPAID YOU!!!! So does that sound like it's resolved to you?!
How's about you ASK ME THE COMPLAINING CUSTOMER FIRST IF THE MATTER IS RESOLVED? How about you ask me for feedback and if anyone has contacted me? Then I will tell you if the matter is resolved or not!
I'm so over this! I'm ****ing tired of having to explain myself to the whole of ****ing telkom! It seems like the whole lot of you don't know how to do your job right!
You'll be hearing from my lawyers.
NO WILLIAM ITS NOT ****ING RESOLVED! The last SMS I received was the one saying you've only credited R98 into my account which is short!!!!!!!!!
****ing hell! Must I keep repeating the same ****ing thing with all of you! My account is STILL SUSPENDED AND NO ONE HAS CONTACTED ME TO EXPLAIN WHY YOUR BILLING DEPARTMENT IS STILL SAYING I HAVE AN OUTSTANDING AMOUNT TO PAY WHEN IVE OVERPAID YOU!!!! So does that sound like it's resolved to you?!
How's about you ASK ME THE COMPLAINING CUSTOMER FIRST IF THE MATTER IS RESOLVED? How about you ask me for feedback and if anyone has contacted me? Then I will tell you if the matter is resolved or not!
I'm so over this! I'm ****ing tired of having to explain myself to the whole of ****ing telkom! It seems like the whole lot of you don't know how to do your job right!
You'll be hearing from my lawyers.
NO WILLIAM ITS NOT ****ING RESOLVED! The last SMS I received was the one saying you've only credited R98 into my account which is short!!!!!!!!!
****ing hell! Must I keep repeating the same ****ing thing with all of you! My account is STILL SUSPENDED AND NO ONE HAS CONTACTED ME TO EXPLAIN WHY YOUR BILLING DEPARTMENT IS STILL SAYING I HAVE AN OUTSTANDING AMOUNT TO PAY WHEN IVE OVERPAID YOU!!!! So does that sound like it's resolved to you?!
How's about you ASK ME THE COMPLAINING CUSTOMER FIRST IF THE MATTER IS RESOLVED? How about you ask me for feedback and if anyone has contacted me? Then I will tell you if the matter is resolved or not!
I'm so over this! I'm ****ing tired of having to explain myself to the whole of ****ing telkom! It seems like the whole lot of you don't know how to do your job right!
You'll be hearing from my lawyers.
Still no response! Account still suspended! Even though it's fully paid up! Every time I call all the agents give me different amounts that I still need to pay and when I ask them what the amounts are for , they can't explain ! Y'all are BULL****!
Still no response! Account still suspended! Even though it's fully paid up! Every time I call all the agents give me different amounts that I still need to pay and when I ask them what the amounts are for , they can't explain ! Y'all are BULL****!