BILLING ISSUES

<p>So in September i contacted telkom to change my billing details for my contract. i informed them that the current account they are debiting from is no longer in use. i was told that i just need to then do a manual deposit, which i did at the end of september thinking all is good. then at the end of october they did not debit my account. i don't always get notifications from my bank regarding debits but i was under the impression that my account was debited as this was the agreement i made with them. my account is now soft blocked because telkom has *********** agents working for them - they also charged me 136 debit rejection fee, this is NOT ON and i will not pay that as you have stupid people working for you who do not know how to give proper instruction. i called in monday and Gugulethu Mabatha told me that telkom should have debited the account at the end of october but she does not know why they didnt, she then ceated a case and escalated the matter. NOBODY called me regarding that. i then called last night and spoke to Thabang Mogotsi at around 18:05 and he informed me that i should have made a manual payment at the end of october AS WELL, ***!!?? how is that even correct when i already changed my debit date a month before!! when asked to speak to a supervisor he said that there was none on duty, there was no 2nd in charge at all, that is PATHETIC!! my account i paid already BUT only the 750 and not the extra 136, i will NOT be paying for telkoms incompetence at all!!! I WANT MY ACCOUNT OPENED!!!</p>