Billing Issues

I have had Billing disputes with Telkom for over a year now, they keep on billing me for 2 lines.

1) ADSL line being charged for fiber in an area that will never have fiber. 2) Fiber line in my house in Pretoria is on being used but cant be cancelled due to incorrect billing and no B310 entry exists for the line. its like a ghost line.

They want payment but I refuse to pay them for something I am being billed for that I dont have. Busy with the NCC to try and assist but they always have an excuse.

HELP !!!!