1 reviews | Active since Nov 2015
Absolutely terrible company to deal with along with *********** billing staff and billing system.. First when I took out the contract in October 2018 I was told I would be debited on November 30th however that didn't happen and when I called I was told I would be debited on December 5thbut guess what... That didn't happen and I get an sms stating that my account is in areas so I then contacted your call center and was advised that my account isn't set for debit order and I need to do an immediate online payment which I did and the on December 6th your *********** billing staff debits my account and then I have to do a reversal and pay for that myself to my bank then you guys Try to debit my account and charge me for insufficient funds when I already paid you guys then come end of December I get debited an amount of R201 which is incorrect so I contacted you guys and I was advised it's a mistake on your end and I will be debited in January so I agreed now I get an sms stating that my account is overdue by an amount of R67 so I contact your call center not once but twice and the first guy sipho knows nothing absolutely ***********.. I explained him my entire issue only for him to say they can't debit my account for the over due anount and he cannot even tell me why I wasn't debited the correct amount nor can he tell me when I would be debited for the amount of R67 so I called again and spoke to another agent who tells me that the amount of R201 was a discount deal that was added to my account.. What nonsense so I asked her what about the R67 and I was told not to worry about it so I explained about my credit score and Interruption of my services and then get told that she cannot see anything about R67 on her system so what a bunch of *********** staff telkom have employed and I can assure you that if my credit rating is affected I will be taking this to the press and to social media I have had issues with telkom in the past but now I'm absolutely fed up... Considering canceling and moving to another provider