Billing issues

In June we signed up for a Vuma Fibre line which was advertised at R807 x 12 months. We had to fight to get both Telkom and Vuma to actually set up the fibre to our home. When it was finally installed and activated, I spoke with a Telkom call center agent who told us our monthly payments would be R807 as that's what we signed up for. Last month we got our bill, it was about R1400, we were told by another Telkom agent to pay it and the balance would be credited to our account. Last week, we got our bill again and it's the same amount. We are now told that that's the amount we are meant to pay. This is unacceptable because the day the fibre was activated, I was told that the 20/2 mbs deal (that costs R1000 or so by the way) wouldn't apply to us.

We are now planning to escalate this because every month we have an issue with you.