Billing Issue - Wrong information regarding penalties and now I can't afford my account

<p>I took out the Smarthome Premium package on black friday in 2014. This included a DSTV decoder and Xbox One and several other things with a 10mbps adsl line and a 50GB data account per month. Telkom advertised their new LTE service for R799 uncapped. I app**** in the Shop at Somerset West and they said I can cancel my adsl without issues. I contacted the call center and they said there will be penalties. I then said I don't want the LTE as I don't want to pay R3000 in penalties. I was then contacted by Telkom on MyBroadband and by the Cancellations department which both said there will be no penalty fees when I cancel my adsl as that's not part of my contract for some reason. Then I can keep the LTE and just cancel my ADSL and 50GB Data account. I told them to go ahead with it and then I'll keep the LTE. I got my Telkom bill last week and it states I owe them R4000 this month. There's been 2 penalties on the account and that's why I wanted to give back the LTE. So I was given the wrong information by people and now I'm sitting with the problem that I can't pay the account. I either need to get the penalties to go away or I want my adsl back as it was and cancel the LTE without any costs to me as I was given lies to get a product sold.</p>