Billing issue with Telkom LTE

After taking out an exciting LTE internet package from Telkom in September we were told in store that the deal has an existing billing issue but the debit order was set at the correct amount. \The billing issue would be sorted out"";but the bills kept coming with \""Subscription services R2058.40\"" in September and \""Subscription services R1139.47\"" each month since (Not out-of-bundle charges). After spending 1-2 hours per day talking to the customer support line over the course of a week"