NM
Nathan M
1 reviews | Active since Sept 2010
27 Jun 2015, 22:03
Billing Issue with no response for a month!
I have logged a query on Hellopeter regarding this issue about a month ago. I have also been to a Telkom Mobile store in May (03.05.2015) with *** and to date have not had a response yet. This is very disappointing and frustrating and if I am billed incorrectly this month again and if this issue is not resolved before the next billing cycle, then I will be forced to lodge a formal complaint with ICASA and will also be in touch with the offices of the Consumer Protector.
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Telkom's replyOfficial
27 Jun 2015, 23:13Hello nmoodley01,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM114641.
We apologise for any inconvenience caused.
Kind regards
Wesley Arendse
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM114641.
We apologise for any inconvenience caused.
Kind regards
Wesley Arendse
Telkom Social Media Team
Telkom's reply27 Jun 2015, 23:13
Official
Hello nmoodley01,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM114641.
We apologise for any inconvenience caused.
Kind regards
Wesley Arendse
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM114641.
We apologise for any inconvenience caused.
Kind regards
Wesley Arendse
Telkom Social Media Team