CZ
Chris Z
1 reviews | Active since Jun 2019
19 Jun 2019, 16:38
Billing issue & poor customer service
For the past 4 month, every month I had to make contact with Telkom to sort out a billing issue for the Landline and ADSL. This month I'm faced with an issue where the debit order was changed to a earlier date, the was not enough money in my account and this returned as an unpaid. Telkom billing department is saying there will be a rejection fee of +R200, in addition there was a unpaid fee of R147 from the bank, which Telkom is not willing to refund. Apart from this billing issue, when I call the call centre they not willing to transfer the phone to a supervisor. They direct the call to the customer survey and then drop the call.
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Chris Z's updateReviewer Update
22 Aug 2019, 13:13Yet another issue I'm faced with by Telkom, this month I have to pay R813.00 where I normally pay R650.00 apparently this is because my billing cycle has changed as well as a increase that I'm not aware off. The billing department is saying they can't correct my billing amount and that I have to make the full payment of R813.00 for it to be back to normal next month. If I don't make this payment it will be seen as a short payment and I will be penalized. This is ridiculous, I'm going to look for a different service provider!!
CZ
Chris Z's update22 Aug 2019, 13:13
Reviewer Update
Yet another issue I'm faced with by Telkom, this month I have to pay R813.00 where I normally pay R650.00 apparently this is because my billing cycle has changed as well as a increase that I'm not aware off. The billing department is saying they can't correct my billing amount and that I have to make the full payment of R813.00 for it to be back to normal next month. If I don't make this payment it will be seen as a short payment and I will be penalized. This is ridiculous, I'm going to look for a different service provider!!