Billing issue - No feedback

FRTIZ KOCH<br> TELKOM MOBILE ACCOUNTS<br> FINANCIAL ACCOUNT NUMBER: *** (19DIGIT REF: ***)<br> FINANCIAL ACCOUNT NUMBER: *** (19DIGIT REF: ***)<br> The conversation with Akhola refers - was unable and unwilling to assist.<br> did send the latest invoices on both accounts and August POP. Asked them to acknowledge fact that the 19 digits is almost the same and that payment was done but only the one reference number. We also called Telkom numerous times and your system is always down - if the system is up and running, I am sure that you will pickup the mistake. To summarise - the one account is in credit and the other one in debit (see attached). Payment was made on the debit on - an amount of R85.00 (proof of payment attached) - due by the end of the month only R9.00. Please update the system. Please see that the R85.00 payment was done with the correct 19 digit reference number). <br> * Financial Account Number (***) - Ref *** - due by 31 August - R9.00<br> * Financial Account Number (***) - Ref *** - due by 31 August (195.40 - R60.00 = R135.40). Telkom is unable to sort out billing. Worst company ever