Billing Issue - *********** Support Staff

<p>On the 16th of March'17 acquired a 4MegTelkom home ADSL service on Promo for R599 per month. A few days later I contacted Telkom, asking them to upgrade me to the 10meg Promo for R799. My account was upgraded at no charge and the service became active on the 26th March'17. I was told that I will be billed prorate for the month of March at the end of March'17, including R799 in Advance for the month of April’17. According to my Calculations this should be 10days at R19.32 (R193.22) for the R599 period until the 25th + 6days @ R25.77 (R154.65), prorate for March'17 plus R799 for the month of April. Total R1146.87. I received my bill and for some reason the amount is R1417.37. Furthermore my Total charges for May'17 are an extra R2481. Listed as follows on my bill....</p> <p> </p> <p>Charges for May 2017</p> <p>_____________________________________________________________________________________________________________</p> <p>Subscription Services R1,050.88</p> <p>Usage R27.09</p> <p>Contracts R1,430.14</p> <p>Discounts R350.00 CR</p> <p>Subtotal (excluding VAT @ 14%) R2,158.11</p> <p>VAT @ 14% R302.14</p> <p>Interest (non-taxable) R20.96</p> <p>_____________________________________________________________________________________________________________</p> <p>Total (Charges for May 2017) R2,481.21</p> <p>_____________________________________________________________________________________________________________</p> <p>_____________________________________________________________________________________________________________</p> <p>Total Due (Due date 31 May 17) R3,898.55</p> <p> </p> <p>I called 10210 this afternoon to query this and spoke to a lady in the Billing department. She told me that the billing is according to what the Sales department loaded as a service for me and that I needed to speak to them. I spoke to a lady in sales and again was given the run-around. None of the staff was eager to assist at all and they only thing they succeeded in was passing the buck. Sales told me that I needed to speak to accounts to get it sorted. When I asked to speak to her Supervisor, I was told that there was NO supervisor on the floor. I asked for her to give me a reference number, but was told that there was no reference number.</p> <p> </p> <p>NOT EVEN TWO THREE MONTHS INTO MY CONTRACT AND I'M ALREADY EXPERIENCING THE WORSE SERVICE FROM TELKOM STAFF. ABSOLUTELY ****** REDICULOUS THAT I HAVE TO RUN AROUND TO TRY AND GET THIS SORTED.</p> <p> </p> <p>Please can someone from Telkom who actually know what the **** is going on contact me and sort out my billing?</p> <p> </p> <p>I refuse to be passed from one department to another and to idiots who don't have a clue of what's going on.</p>