Billing Issue for December 2024 Remains Unresolved

I am extremely disappointed that my billing issue remains unresolved. My account was incorrectly debited on 23 December 2024, despite the agreed billing date being the last day of the month.

Now, with month-end approaching again, I face the possibility of being billed twice, as another debit order was processed on 31 December 2024.

This ongoing mistake has caused unnecessary financial strain and inconvenience, which is unacceptable for a service I trusted to handle my billing accurately.

It is unacceptable that no action has been taken to resolve the issue after I have lodged numerous complaints with the Telkom Mobile billing department.

Any billing agreements should be adhere to as we have reasons why we select a specific date.