Billing issue

I am beyond disappointed with Telkom. My account is still blocked even though the money has already gone off from my account. Despite this, I keep receiving threatening messages about a summons to court – even though the payment has been made in full. This is totally unacceptable.

From my side, everything has been done correctly. I’ve paid what I owe, yet I’m still being treated like I haven’t. Once again, the staff at the Telkom store are friendly and helpful, but the after-sales service is absolutely terrible. It’s frustrating to have to deal with the same issues over and over again.

Telkom seriously needs to sort out their billing and communication systems. It’s exhausting having to chase up issues that shouldn’t exist in the first place.