Billing issue and messing up my profile

I am writing to express my extreme disappointment and frustration with the way my account has been handled. Despite having a contract with you for R429.00 per month, I have been subjected to a series of unacceptable errors and debits.

In January, you failed to debit my account, only to debit me R1018.19 in February. Yet, my account was still blocked. To add insult to injury, I discovered that you had handed me over to a debt collection agency without my knowledge or consent. I was forced to contact them to arrange for payment, and they informed me that I owed R932.53.

I made arrangements for them to debit my account on the 1st of March, which they did. However, to my shock and horror, Telkom has again debited me the same amount of R932.53 on the 4th of March. This is unacceptable and I demand an explanation for these duplicate debits.

What kind of administration are you running? It seems that you are quick to send customers to debt collectors, but unable to manage your own debiting system. I request a full explanation for all the debits made to my account, as well as a reversal of the duplicate debit made on the 4th of March.

I expect a prompt response and resolution to this matter.