Billing Issue

In December 2015 I logged a complaint to Hello Peter about Telkom billing issues that I have been experiencing.<br> Case: ***9<br> Telkom activated a service which I did not ask for and I ended up paying for it.<br> I have since decided to always call Telkom to inquire about the amount due before the end of every month.<br> Last month I called Telkom and I was told that the amount due at the end of January was R717. I made a manual payment of R720 and 2 days after that Telkom deducted an additional R157 from my account.<br> I called your agents to find out why and I was told about credits this and credits that.<br> I dont understand what those credits mean.<br> I have a smartplan 100 +Galaxy A5 Black ( R349 ) and Galaxy Tab 3 Smart Internet ( R199 ).<br> That is a fixed amount of R548.<br> I calculate when I buy additional data or airtime and how much will be added to my monthly spending limit. The amount due at the end of January was exactly what I calculated, R720...Your agents confirmed this amount when I called...But Telkom took an additional. R157. <br> I want to pay to for exactly what I use... No hidden costs<br> There was a time when I knew exactly what ill be paying at the end of every month. Please help