Billing Invoice Telkom

I have complain with Telkom Billing Accounts Dept . This Second month my account was double debited on the 24 May 2024 Till to day my accounts still showing I am owing then when i called their Billing accounts They told me the account was handed over still waiting for their collection s dept to update the system they say they don't know their turn around time . No I receive statement date written the 01 June 2024 That I owe them R5 152.67. Their statement never show the money that was debited on the 24th May 2024. It only showing money that i owe where is coming from I don't know every month my account being debited where did my money go . ihave spoken to the lady that was assisting me at shop when i take she said there nothing she can do its only billing Dept. that will help . When I called they its collection dept. that need to update my profile i have been dealing with for while not getting help they are many incident's been happening Can Telkom sort this account because now they statement is written amounts I don't know; Hello Peter please assist with Telkom . I have been send to pillar to post regarding this I am actually tired