sM
shobi M
1 reviews | Active since Feb 2014
30 Nov 2015, 10:07
Billing Inreased Without Notice - Follow up
This is a follow up of a complaint I laid against Telkommobile on the 25.11.2015 for increasing my bill without notifying me.A person by the name of IIHAAM responded by saying the matter has been escalated to the relevant department and gave the ***.That was the last time I heard from Telkom until today.The thing is today 30.11.2015 the debit should run and if they have not responded by today they will be surprised.As I said I have two contracts with them
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Telkom's replyOfficial
30 Nov 2015, 13:00Hello shobimaake,
We sincerely apologize for the delay,
As per our telephonic conversation, this matter has been escalated to our Billing team and we will contact to with feedback.
Your reference number: SM171683
We would like to apologise again for the delay.
Regards,
Lindani
Telkom Social Media Team
***
We sincerely apologize for the delay,
As per our telephonic conversation, this matter has been escalated to our Billing team and we will contact to with feedback.
Your reference number: SM171683
We would like to apologise again for the delay.
Regards,
Lindani
Telkom Social Media Team
***
Telkom's reply30 Nov 2015, 13:00
Official
Hello shobimaake,
We sincerely apologize for the delay,
As per our telephonic conversation, this matter has been escalated to our Billing team and we will contact to with feedback.
Your reference number: SM171683
We would like to apologise again for the delay.
Regards,
Lindani
Telkom Social Media Team
***
We sincerely apologize for the delay,
As per our telephonic conversation, this matter has been escalated to our Billing team and we will contact to with feedback.
Your reference number: SM171683
We would like to apologise again for the delay.
Regards,
Lindani
Telkom Social Media Team
***