Billing Incorrectly contract not changed as requested

<p>I went in to the Sandton Telkom store to change from my smart plan contract to the free me plan i was told it would take affect in the new month. I have only noticed now that this was not done. My phone has been paid off but i am still paying for it. i have called the call centre any times and have gotten no where. Mnagers dont return calls and agents can't help. This is terrible and poor service. not to mention the call centre agents wont give out information you request. <br /><br />i want my money back that you have been billing me for over the last 5 months.</p>