1 reviews | Active since Sept 2018
Billing Incorrect.
Telkom Billing, I am being billed for 2 services whereas i am have one. Telkom telesales convinced to migrate to telkom fibre from ADSL. The call centre agent had assured me, the adsl line will be cancelled as well all fibre installation charges including router and any third party will be covered by Telkom. But here I am logging a complaint as I am charged for installation charges, an adsl account that doesnt exist, fibre router that was supposed to be free.
I have logged a dispute 2 weeks ago with Telkom on their incorrect billing as advised by Clearwater branch staff and to date have not received any feedback but in turn received another exorbitant bill.
This sought of service is absolute Bull.
Good day
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We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
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Regards
Gerard
Telkom Social Media Team
Best regards,
Good day
***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,