Hellopeter
Share Your Experience
RD
Rene D

1 reviews | Active since Apr 2018

13 Apr 2018, 18:32

Billing Horror

Telkom advertised signing up for Showmax through using their services would cost R69.00 per month with free streaming (T&C's apply), once I signed up, I inquired regarding the fair usage policy (10gb).

In addition, after signing up through Telkom, I informed Showmax who escalated the matter to Telkom for notification. However, 16 weeks later: * After numerous telecommunication to the call centre (081 180) explaining the same issue to a dozen agents each time a call was logged *Disputes (3) logged on MyTelkom * Dispute logged at a Telkom store * Most importantly 1300.00 for billing two Showmax accounts whilst I only have one *Cancelled Showmax in a Telkom store

Up until this date (13 April 2018), absolutely no response from the Telkom team. However signing up for a new contract takes less than 48 hours.

Absolutely appalling service by Telkom!

0
Replies (3)
Telkom
Telkom's reply01 May 2018, 07:48
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

RD
Rene D's update01 May 2018, 10:43
Reviewer Update
Good Morning Yazied Thank you for your response and trying to retain a positive perception with regard to your employer. Unfortunately your reponse is not able to reverse the adverse effects the business has left. Pertaining to your new reference number: in the last 3 months I’ve received approximately 4 reference numbers. Therefore, I’m not hopeful that your reference number nor this matter at hand will be investigated nor dealt with. Furthermore, it may appear that I am alluding to this matter not being resolved but it is completely on the contrary. I would like to remain on this network through my use of cellphone provider- as it represents value for money. However, based on my experience from your contact centre; interaction at different stores and emailing back and forth I’m not particularly convinced. Thus, I look forward to a speedy resolution. Kind regards, René
RD
Rene D's update06 May 2018, 16:52
Reviewer Update
Still awaiting a response from the Telkom Team. I had visited a store again to rectify issues with regards to billing. Still no response, except for the social media assistant/manager who is hoping to retain a good perception related to Telkom.