BILLING FOR SERVICES NOT PROVIDED

I am complaining on my dad's behalf as he has asked me to do. It has been almost over 7 months that we are<br> experiencing this. Internet modem was struck by lightning and we were asked to replace it with a new one which we did buy from Telkom. The new modem was faulty and was returned to for the same reason. It took over a month for telkom to repair the modem. Then we are asked to call the call center for assistance with regards to<br> installation. As we all know how efficient the Telkom call centers are, it still is a nightmare to get any assistance. My dad has been sent from pillar to post for assistance and the ONLY WAY TO GET ASSISTANCE IS THROUGH THEIR CALL CENTER. To date no one has contacted him from the technical team as promised on numerous occasions. <br> <br> My father is almost 60 years old and has been a Telkom client for 20 years. He has been billed monthly for internet package yet there is no internet services provided to him. Telkom's service is beyond words to explain.