Billing For Services I Cannot Use

<p>So 2-3 months ago my line was suspended because of non payment, i had a few issues and fell back abit but no im bringing it up to date slowly. Hoever even thou i was suspended i was still billed during these months, so i was payiong for a service which i could not use.</p> <p> </p> <p>I spoke to a Telkom so called customer service representitve, who doesnt even know the first thing about customer service and she blately told me its my fault?</p> <p> </p> <p>How can you continue to bill me for something you are not letting me use. I have notice with DSTV if my bill is late the service gets suspended and doesnt get reconnected until they receive payment, but i do not get billed for the time it was off, hence when i do reconnect i get charge a prorata fee of the remaining days in the month, this is completely fair as i am paying for what im using.</p> <p> </p> <p>Now telkom unlike, bills you the full service fee even if there is no service been provided, this is completely unacceptable and even as i told her i will be seeking assistance from the CPA she didnt care a damn. Telkom you need to stop robbing us like this, this need to be sorted by someone.</p> <p> </p> <p>I even have her name and tel, not even sure if it is her real details but luckily call asre recorded, oh and by the way telkom what security measures you have on customers accounts because this account is on my wifes name, previously i was refused to be assisted because im not the own but this lady was happy to give me a load of **** over the phone. </p> <p> </p> <p>Not forgetting how professional she was by dropping the call in my ear after questioning her ability give me **** on this account yet it didnt belong to me. I want telkom to sort my billing out, how they handle the employee its their business.</p>