Billing for PHANTOM services !!!

Telkom has been a let down ! In January of 2019 I requested my ADSL line be moved to my new address . I visited the store in Mall of Africa and requested this service. I was informed all will be completed within 21 working days at the very max . Fast forward and its April 2019 and i've still not got a ADSL installed at my new address . I was contacted on two occasions to confirm my new address which was accepted but still to date no one has come to install my line. I visited your Mall of Africa store to querry this and then an email was sent out . No feedback . I visited your Menlyn store for assistance and no feedback provided . i finally lost all hope in this ever being resolved in this life time and cancelled my service . I received a cancellation SMS (REF: ********** 75A ) for service TIN ********** - TINT - TIN ********** / ********** 47.

well now i'm even more surprised that you send me a R1851.18 bill for services that i've apparently been using !!! Telkom please explain your self ? You charge me for a "Phantom" service and clearly articulate all the details of the service which I apparently have !! How on earth is this even possible . I've had no ADSL physical line since ive moved to my new home , I've requested you to move my service and you have not !! so you bill me for what ?????