Billing for no service

Fault number 218CTK091217 was registered on 9 December 2017. I was referred to one Willy Masango (tel ********** 122; ********** 881)who is supposed to be technician and when called, he claims he does not work for Telkom anymore. Bernas/ Vernas who is supposed to be Willy's supervisor does not answer his phone number ********** 186.

Telkom keeps on billing me when there is no service that we receive. How long does it take to rectify a fault? Do you not keep track of your employees since they claim they do not work for you anymore? What kind of service do you call this? Internet connection is a necessity in my house and this is frustrating. You either resolve this issue or I will be forced to cancel my contract