LB
Leah B

1 reviews | Active since Jun 2016

09 Mar 2017, 12:12

Billing for Internet services which was not used

<p>As usual Telkom is outdoing itself in stupidity!! I sent through a request form to cancel my services including my landline which was acknoledged by Telkom! Then phoned Telkom again as I switched over to Fibre Internet not with Telkom whereby I was advised that I had to telephonically cancel the speed line, adsl line etc, whereby I assume it was cancelled, but why was I not suprised when I phoned back a week later that nothing had been noted, requested, recorded! How do they manage to operate their business! I then again cancelled the services, whereby I advised them that I will not be paying the services not utilised because as they will be able to see that their services were disconnected from my side as soon as fibre was installed! The next thing, my landline was cutt off saying that I had not paid my account!1 I have subsequently only paid what is outstanding on my telephone bill re phone calls, but still nothing, so I cannot wait for them to disconnect me completely as I have after 14 years had enough, Im surprised I lasted that long! Another thing is when one phones, it tells you that you might be billed twice as billing was incorrectly processed during the month of July 2016. I rest my case and Telkom as i no longer want to be part of your ***********, highly priced entity that you call a service to the public!!!!</p>

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LB
Leah B's update12 May 2017, 12:25
Reviewer Update

Morning I have subsequently reapp**** for my voice line only, as it is connected to my alarm and well as to my electronic gate. However, a subconsultant came out, 2 of them on one day, no communication again with Telkom and its subconsultants. The guy fiddled around a bit, my phone worked for 2 days, and then nothing, but nothing at all. I reported it whereby Telkom advised me that it is a cable fault and it could take monts to sort out!! This was after 11 phone calls backwards and forwards! Can anybody please advise me what is going on, as everbody else's landlines in my complex is working, I am so fed up and exhausted trying to deal with the respective people at Telkom!!!