Billing for devices

<p>so upgraded my husbands contract on the 16th April 2017, to which Chris from Cape Gate store advised the week prior he would keep us the phone we wanted. when we went to do the upgrade we were informed that their wasnt a device and we would have to wait 7-14 days. so we waited 7 days and followed up with the store to only be informed they still did not have a phone. 26th April we went back to the store only to be informed that the upgrade application had not been processed and that i needed to complete the documentation again. to which i did. my husband received his phone on the 28th April and had to pay Apple I-Store in Cape Gate to transfer his data as Telkom mobile could not assist with this. so now all good have the phone upgrade done and then !!!!</p> <p>we got the bill for May .....</p> <p>so know we must pay for device subscription for the entire of April when we only had the phone for 3 days !! when we went in store to query they could not help us and suggested we phone Telkom accounts</p> <p>to which i did on the 12 May 2017 ... only to be informed by the beautiful consultant that he would take the device apart and then charge me only for the pieces he gave me . they are in no way willing to assist any customer with any matter or query whether it be mobile, land line, account, service, internet or anything for that matter.</p> <p> </p> <p>so now lets see how they wish to recoup the R600 charge for a device only received at the end of the billing period !!!</p> <p> </p> <p>nice one TELKOM !!!</p> <p>GREAT SERVICE AND CARRY ON TREATING YOUR CLIENTS WITH DISDAIN</p> <p>ONE DAY THERE WILL BE A COMPANY THAT CAN STAND THEIR GROUND TO CHALLENGE YOUR MAJORITY HOLDING IN THIS COUNTRY</p> <p>MAYBE THEN SA CUSTOMERS WONT HAVE TO PAY THE EARTH FOR THE USE OF CELLPHONES, DATA, AIRTIME ETC.</p> <p> </p> <p> </p>