RW
Richard W
1 reviews | Active since Sept 2012
02 Feb 2016, 15:08
Billing for cancelled contract
I cancelled my data contract with Telkom Mobile in June 2015. Telkom refuses to process the cancellation and has continued to bill me every month. I have spent hours each month begging customer service to cancel the contract and refund the debit order. I have also visited the store on multuple occasions to seek help but to no avail. I can not begin to describe the frustration of having spend an hour on the phone trying to reach a representative and explain everything from the beginning each time.
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
02 Feb 2016, 15:42Hello Richman87,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply02 Feb 2016, 15:42
Official
Hello Richman87,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
