RW
Richard W

1 reviews | Active since Sept 2012

02 Feb 2016, 15:08

Billing for cancelled contract

I cancelled my data contract with Telkom Mobile in June 2015. Telkom refuses to process the cancellation and has continued to bill me every month. I have spent hours each month begging customer service to cancel the contract and refund the debit order. I have also visited the store on multuple occasions to seek help but to no avail. I can not begin to describe the frustration of having spend an hour on the phone trying to reach a representative and explain everything from the beginning each time.

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Replies (1)
Telkom
Telkom's reply02 Feb 2016, 15:42
Official
Hello Richman87,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,