Billing for an unfairly suspended account
<p>A few weeks ago I told my story and within hours Telkom responded to say the matter would be seen to, but then. ..... nothing.</p> <p> </p> <p>I have had a Telkom mobile contract running for several years and have never missed a payment via debit order.</p> <p>My daughter used the number for WhatsApp but because she didn't make a call the line was suspended about six months ago.</p> <p>I have been into a Telkom shop four times and they can't help. They tell me to phone customer care. </p> <p>I have phoned customer care and held for twenty minutes at a time and then they tell me to go to a shop. I say I have. They say go to Hello Peter.</p> <p>Apparently the public have nobody within Telkom to address concerns to.</p> <p>I'm hoping g this will be responsible to and not erased when a canned response from Telkom social media team is received but nothing done.</p>
To clarify, I have been paying for over six months and have not been able to use the number to receive calls or to call or use data
To clarify, I have been paying for over six months and have not been able to use the number to receive calls or to call or use data
To clarify, I have been paying for over six months and have not been able to use the number to receive calls or to call or use data
To clarify, I have been paying for over six months and have not been able to use the number to receive calls or to call or use data
To clarify, I have been paying for over six months and have not been able to use the number to receive calls or to call or use data
To clarify, I have been paying for over six months and have not been able to use the number to receive calls or to call or use data
I have been contacted by Telkom based in my January post. Please don't delete this thread until the matter is resolved. Thank you
I have been contacted by Telkom based in my January post. Please don't delete this thread until the matter is resolved. Thank you
Two days since I was contacted by Telkom and still no access to the network. C'Mon Telkom!
Two days since I was contacted by Telkom and still no access to the network. C'Mon Telkom!
I am still not able to use my sim card and Telkom is still billing me. The contraxt ends in June. The consultant didn't think it would be possible to reimburse me for the time I have been able to use the phone as call time accrues over six months. But it has been way over six months and the phone was suspended because calls were not used.
I am still not able to use my sim card and Telkom is still billing me. The contraxt ends in June. The consultant didn't think it would be possible to reimburse me for the time I have been able to use the phone as call time accrues over six months. But it has been way over six months and the phone was suspended because calls were not used.
I am still not able to use my sim and I am still being debited every month
I am still not able to use my sim and I am still being debited every month