Billing for an inactive service since Mar 2015

Our Telkom lines were ****** in mid March this year. After logging the fault in March we have just been receiving shoddy service from Telkom. After countless trips to Canal Walk to speak to a consultant in person, countless disputes being logged, 2 attempts at cancelling the account, my account somehow went from being R70 in credit to R240 owing. This is with absolutely no service since Mid March when our lines were ******.<br> <br> Now after being promised that everything is sorted and that managers will waive the amount we are still unable to open a new account because there is still R135 outstanding because managers can only waive up to a certain limit. R135 that I must pay Telkom for a service that they did not provide.<br> Today was the last straw when Telkom called me to ask whether I paid the outstanding amount on my account so that they can process the new application, this after they told me 2 weeks ago they would check the account history and get back to me, feedback that I am still waiting on.<br> <br> I have come across some pretty bad customer service - but this is the WORST service by far!!!