Billing for a higher service - ********

<p>I have paid for a 10MB facility for almost 3 years and the perfomnace have been inconsistant at best. Now over the last 4 months the performance have dropped to only 4MB. This was checked and confirmed by the ISP. Telkom have basically reduced my line speed while continueing to bill me for the highewr service. No-one at Telkom is responding to our complaints and our fault reports keeps getting closed without resolution. This is very frustraiting!! There is no other service available in our area.. otherwise I would have left Telkom years ago. I am running a small business and this has devestating implications on my ability to do business!!!</p>