LD
Leigh-Ann Derbyshire
1 reviews | Active since Feb 2014
01 Oct 2015, 20:46
Billing for a closed account
To Date: No reply from Telkom on reference SM128639.<br> Assuming my account is at zero balance, and you have corrected your mistake.<br> Regards,<br> <br> Hi Telkom, <br> I closed my account and paid final amount, and received confirmation that my account is fully settled on the 25th of May 2015. For the account closed on the 15th of May. Today I went to my old address and yet to receive a bill for R 853.10! Now this is affecting my credit record, because you continue to bill account that has been closed. I don't have a Telkom landline to call for free, and certainly not going to spend another rand to get this sorted. This is not acceptable. Please resolve this issue asap!
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Replies (1)Telkom's replyOfficial
02 Oct 2015, 08:34Hello LAD2014,
We apologise for the inconvenience caused.
We have sent you an email & await your response so we can assist further.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
We apologise for the inconvenience caused.
We have sent you an email & await your response so we can assist further.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
Telkom's reply02 Oct 2015, 08:34
Official
Hello LAD2014,
We apologise for the inconvenience caused.
We have sent you an email & await your response so we can assist further.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
We apologise for the inconvenience caused.
We have sent you an email & await your response so we can assist further.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
