LD
Leigh-Ann Derbyshire
1 reviews | Active since Feb 2014
26 Jul 2015, 21:10
Billing for a closed accont
Hi Telkom, <br> I closed my account and paid final amount, and received confirmation that my account is fully settled on the 25th of May 2015. For the account closed on the 15th of May. Today I went to my old address and yet to receive a bill for R 853.10! Now this is affecting my credit record, because you continue to bill account that has been closed. I don't have a Telkom landline to call for free, and certainly not going to spend another rand to get this sorted. This is not acceptable. Please resolve this issue asap!
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Replies (1)0
Replies (1)Telkom's replyOfficial
27 Jul 2015, 07:46Hello LAD2014,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM128639.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM128639.
Regards
Frank
Social Media Team
***
081 180
Telkom's reply27 Jul 2015, 07:46
Official
Hello LAD2014,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM128639.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM128639.
Regards
Frank
Social Media Team
***
081 180
