Billing

I’m very disappointed with Telkom. My debit order is always due on the last day of the month, but this month (October), Telkom deducted the payment early on the 25th without any prior notice or communication.

This early debit caused inconvenience to my budget, and it’s unacceptable that customers are not informed of billing date changes.have tried to contact customer service but have not received clear feedback. I expect Telkom to explain why the debit order was processed early and to ensure that this does not happen again.

Please address this urgently and restore confidence in your billing system.