Billing Failure

<p>Since I hav opened this account with Telkom, I have had problems with the devit order being processed either correctly or on the correct date. I have spoken to the call centre numerous times and have even responded to the sms service which asks which day I woul like the debit order to be processed. I have been to two of the stores (Tygervalley and Cape Gate) who ridiculously enough cannot do anything regarding accounts and/ or payment of accounts.</p> <p> </p> <p>Yet again the debit order went through on the wrong date putting the payment two months behind... now no internet (understandable...but.....) debit order has gone through 3 (three) days late. So I phone the contact centre who explained that my account has been handed to collection and was requested to submit proof of payment. I did. I redacted other transacions on my statement. I was told this was unacceptable and that I would need to submit a new POP. I did.... with a deathly silence from Telkoms's Ms.Thuli Lettie Elizabeth Mabasso (TLE) as she heads her emails. There is absolutely no response.</p> <p>I again call the contact centre (seven days have now passed at this time with no internet) and am told the account is still with collections and that there is a 7 - 14 day turn around time for re-activation. WOW..... I ask to speak to a manager to clear this up and am given that response. I then ask this manager (I cannot recall the name) what will happen to my unused Data for the month of September and am told this will expire at the end of September.... Second WOW. So now through Telkoms mistake I not only have no internet but once I finally get it back I will not be credited for the UNUSED data. SO effectively I have bought and paid for a product which I cannot use. Surely that contravenes the Consumer Protection Act?</p> <p> </p> <p>I then ask this manager to email that exact response: That through Telkoms failure to debit my account on the correct date I was cut and that any data that was paid for by this debit order I would not recieve.</p> <p>She had a refused saying that she would NOT say that it was telkoms fault but she would type a mail saying that my line was cut for non-payment and that any unused data would be expired AND that it would be 7 - 14 days turn around time for the issue to be resolved. </p> <p>It is now 11 days since my internet has been cut and no resolution.</p> <p> </p> <p>WHAT, I WONDER, WILL HAPPEN TO THIS MONTH'S DATA?</p> <p>I cannot believe that with POP and a debit order that was initiated by Telkom (albeit not on the agreed date) and deducted from my account BY TELKOM and they can't resolve the issue?</p> <p>I also cannot believe that I am charged for a product that I cannot use by TELKOM determination. I expect the debit order will be late yet again and I will have my internet cut yet again at the end of the month?</p> <p> </p> <p> </p>