billing

I received an invoice via email in February stating that my account will be debited on the 5th of March but today on the 2nd of March no debit order went through and I phoned telkom to find out why my wifi stopped working all they said was my account was suspended and I need to make a payment. I go to my online portal and I couldn't view any of my accounts and had to make an eft. now apparently it takes up to 3 working days to reflect. I cannot hand in any of my assignments and this has now put alot of strain on my studies.